Frequently Asked Questions
Everything you need to know about our professional lighting solutions.
What kind of warranty comes with Elation Lighting products?
All our professional lighting fixtures and controllers come with a standard 24-month manufacturer warranty covering defects in materials and workmanship.
How long does shipping take for heavy-duty equipment?
Standard ground shipping typically takes 3-7 business days. For large-scale stage rigs or bulk orders, we offer freight shipping options with real-time tracking.
Do you offer technical support for installation?
Yes, our team of lighting specialists is available via phone and email to provide remote technical assistance and DMX programming guidance for your setup.
What is your return policy for electronics?
We offer a 30-day return window for unused items in their original packaging. Please note that a restocking fee may apply to high-value electronic components.
Are your lighting fixtures compatible with standard DMX controllers?
Absolutely. Our products follow industry-standard DMX512 protocols, ensuring seamless integration with most third-party consoles and software.
Do you offer discounts for bulk commercial orders?
Yes, we provide specialized pricing for venues, production companies, and large-scale installations. Please contact our sales team for a custom quote.