Returns & Exchanges

At Elation Lighting, we want you to be fully satisfied with your professional lighting equipment. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund to the original payment method within 5-7 business days.